Health systems and physician groups are evaluating centralized contact centers to help them tackle an array of administrative tasks that are piled on their teams, hindering the ability of their clinical and non-clinical teams to give patients their undivided attention. Whether these organizations decide to outsource or build their own centralized contact center, understanding the impact of technology and analytics is integral in driving greater patient access and satisfaction.
The white paper will discuss:
- Technology solutions, from knowledge management to EHR integration
- Using analytics and workforce management
- Creating a culture of innovation that drives technology growth and adaptability